This privacy policy explains how LushVybes.com ("we", "us", "our") collects, processes, and protects your personal data. Your privacy is important to us, and we are committed to safeguarding it in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
By using our website (www.lushvybes.com), you ("you", "your", "user") agree to the terms of this Privacy Policy. If you do not agree, please do not use our services.
1. Personal Information We Collect
You may visit our website without providing personal data. However, when registering or interacting with our services, you may be required to provide:
Full name, address, phone number, and email address
Billing details including card number, expiry date, card type, and billing address
Login credentials and profile data
IP address and device/browser information
Any communications or interactions with us
2. How We Use Your Data
We process your personal data for the following purposes, in line with our legitimate interests and legal obligations:
To deliver, personalise, and improve our services
To verify your identity and prevent fraud
To process transactions and manage billing
To send service updates and marketing communications (with your consent)
To comply with legal obligations or respond to lawful requests
To protect our legal rights and ensure platform integrity
3. Your Rights Under UK Data Protection Law
Under the UK GDPR, you have the right to:
Access your personal data
Correct inaccuracies in your data
Request deletion of your data
Object to or restrict certain processing
Withdraw consent at any time (where applicable)
Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise these rights, contact us at: admin@lushvybes.com
4. Disclosure of Your Data
We will not sell or rent your personal information. However, we may share data with:
Service providers (e.g., payment processors) under strict confidentiality agreements
Legal authorities if required by law (e.g., subpoenas, court orders)
Other parties when necessary to enforce our rights or investigate suspected illegal activities
5. Data Retention
We retain your data while your account is active or as needed to:
Fulfil legal obligations
Resolve disputes
Enforce our agreements
You may request account deletion at any time by contacting: admin@lushvybes.com
6. Security of Your Data
We implement industry-standard security measures, including encryption (TLS), HTTPS, firewalls, and access controls. However, no system is 100% secure. If you believe your account has been compromised, contact security@lushvybes.com.
7. Cookies and Tracking
Our website uses cookies and similar technologies for functionality and analytics. You can manage cookie settings in your browser. For more details, please see our [Cookie Policy].
8. Social Media Features
We may integrate third-party social media tools (e.g., Facebook Like, Instagram buttons). These may collect your IP address and set cookies. Your interactions are governed by the privacy policy of the respective platforms.
9. Third-Party Links
Our website may link to external sites. We are not responsible for their content or privacy practices. Please review their privacy policies before submitting your data.
10. Children Under 18
LushVybes.com is not intended for individuals under 18 years of age. We do not knowingly collect data from minors. If you believe we have collected such data, please email: admin@lushvybes.com
11. Marketing & Opt-Out Rights
We may send occasional promotional messages. You may opt out at any time by clicking “unsubscribe” in our emails or contacting admin@lushvybes.com.
12. Referrals
If you use our referral feature, we may collect your friend’s name and email to send a one-time invitation. Your friend may request removal by contacting: admin@lushvybes.com
13. Policy Updates
We may revise this Privacy Policy occasionally. All changes will be posted on this page with an updated "Effective Date." Continued use of the website implies acceptance.
14. Complaints & Contact
To raise a concern or file a complaint, please contact us at:
📧 admin@lushvybes.com
We aim to resolve privacy concerns within 7 business days. You also have the right to complain to the ICO at https://ico.org.uk if you're unsatisfied with our response.