At LushVybes.com, we are committed to delivering a transparent and fair experience for both content creators and subscribers. Please read our refund policy carefully before making any purchase on our platform.
1. All Sales Are Final
Unless explicitly stated otherwise, all purchases and subscription payments made on LushVybes.com are final and non-refundable. This includes, but is not limited to, one-time purchases, tipping, subscriptions, voice messages, pay-per-view content, and ticketed live events.
2. Exceptional Circumstances
Refunds may be issued only in exceptional cases, such as:
Fraudulent or unauthorized transactions
Duplicate charges
Significant failure to deliver the purchased content or service
Each request will be assessed on a case-by-case basis. LushVybes.com reserves the sole right to determine whether a refund is warranted under these or other exceptional circumstances.
3. Statutory Consumer Rights
This refund policy does not affect your statutory rights under UK law. As a UK consumer, under the Consumer Rights Act 2015, you are entitled to:
Goods or services that match their description
Services that are delivered with reasonable care and skill
A refund if services are not provided as promised
However, please note that digital content is exempt from the usual 14-day cancellation (cooling-off) period once the download or streaming has begun, in accordance with the Consumer Contracts Regulations 2013, provided that you were informed of this and gave your consent before purchasing.
By using LushVybes.com, you acknowledge and agree that immediate access to digital content (such as video, messages, and live events) removes your right to a 14-day withdrawal under the regulations.
4. How to Request a Refund
To request a refund, please email our support team at:
📧 support@lushvybes.com
Include the following:
Your full name and account username
The transaction date and amount
Reason for requesting the refund
Any supporting evidence (e.g. screenshots, payment receipts)
We will aim to respond to all refund requests within 7 business days.
5. Refund Method
If a refund is granted, it will only be credited to the original payment method used in the transaction.
We do not issue refunds via:
Cash
Cheques
Alternate payment methods (e.g. different credit cards, PayPal accounts)
We are unable to issue partial refunds unless explicitly stated in the terms of your purchase or in response to a verified technical error.
6. Discretionary Credits
In some cases, we may offer a site credit rather than a refund. This credit will be usable only on LushVybes.com and is non-transferable and non-redeemable for cash.
7. Chargebacks
We strongly discourage the use of chargebacks. Users who attempt to initiate a chargeback without contacting our support first may have their account suspended or permanently terminated.
If you have any questions or concerns about our refund policy, please contact our support team at support@lushvybes.com.
LushVybes.com is a trading style of [Lushvybes Ltd]. All rights reserved.